Customer Effort Score (CES) Calculator
FinanceCalculate your Customer Effort Score (CES) from a 1-5 survey scale, a weighted average of how easy customers found an interaction.
Customer Effort Score
The weighted average effort score across all responses, on a 1 (very easy) to 5 (very difficult) scale. Below 3.5 is generally considered moderate; below 2 is excellent.
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Odeh Ahwal0people find this calculator helpful
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Creators
Odeh Ahwal0people find this calculator helpful
Views
Helpful
Saved
Embeds
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Frequently Asked Questions
How is Customer Effort Score calculated?
CES = the sum of (score value x number of respondents at that score), divided by the total number of respondents -- a straightforward weighted average.
What is a good CES score?
On this 1-5 scale, a score below 3.5 is generally considered moderate, and below 2 is considered excellent. Lower scores mean customers found the interaction easier.
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